1. Overview
This policy outlines the terms and conditions for the delivery of physical products (if applicable) and the exchange of app services under the subscription model. By using our app, you agree to comply with the terms stated below.

Shipping Policy

1.1 Delivery of Physical Products
If your subscription includes physical items:

• Shipping Costs: Shipping fees may vary based on the subscription plan or the delivery location. Any applicable charges will be displayed during checkout.
• Shipping Times: Orders are processed and dispatched within [X] business days. Estimated delivery times will depend on your location and chosen shipping method.
• Tracking: Once your order is shipped, a tracking link will be provided via email or through the app.
• Damaged Items: If an item arrives damaged, please contact us within 4 days of receipt for a replacement or refund.

1.2 Digital Deliveries

• For subscription services that include access to digital content, downloads or updates will be provided through the app. Ensure your device meets the technical requirements for proper access.

Exchange Policy

2.1 Subscription Services
We prioritize your satisfaction. If you experience issues with your subscription:

• Upgrade/Downgrade Plans: You can change your subscription tier at any time via the app settings. Any changes will take effect in the next billing cycle unless stated otherwise.
• Trial Periods: If you are within a trial period and are unsatisfied, you may cancel before the trial ends to avoid charges.

2.2 Refunds and Credits

• Refunds for subscription fees are generally not provided unless required by law or in exceptional cases (e.g., technical issues or billing errors).
• If a service was inaccessible due to an error on our part, we may offer an account credit or extend your subscription.

2.3 Exchange of Physical Products
For subscriptions including physical products:

• Exchanges are allowed for defective or incorrect items.
• To request an exchange, contact our support team within 4 days of receiving the item.
• Items must be unused, in their original packaging, and accompanied by proof of purchase.